Frequently Asked Questions

You can book your consultation online by clicking through the following link

Our appointment fee is $45

Please kindly note: The consultation fee is not deductible off the price of your wedding dress and is not transferrable for any other products or services. 

Our showroom is located at 37 Mackelvie Street, Grey Lynn, Auckland 1021 

We are located directly to the left of the Trish Peng flagship store, please follow Yours Truly signs upon arrival.

There are 4 parking spaces available on site in front of the Trish Peng flagship store. 

We so look forward to meeting you! Bringing in any inspiration pictures is useful, however, if you’re unsure about what you want, our team can guide you and help you find a style that is perfect for you!

Nude underwear is also preferable, we kindly ask that you avoid any fake tan and wear light makeup.

Absolutely! Our sofas comfortably seat up to 6 guests, however, we encourage bringing along friends and family whose opinion you trust and value. 

You are also more than welcome to video call in any guests during your appointment.

You sure can! All our dresses listed online are available to try in our Auckland showroom. 

If you are not able to visit us in-store and would like specific measurements of a dress, please email us at hello@yourstrulybridal.co.nz

We like to ensure we give each bride our devoted attention. To ensure we aren’t busy with other appointment’s please book your consultation online in advance or phone us on 09 888 0662 to check availability.

We currently have a wide range of sizing available including NZ 6 – NZ 20 and are sourcing new sizes daily.

Each specific designer uses their own size chart when creating dresses, therefore sizes are based on the label placed by each designer. Going a size up in mainstream clothing is a good guide for which size to look for as most designers run smaller or due to previous alterations made to a dress by the owner.

Our sample dresses have not been altered and remain true to label size. However, due to the nature of preloved dresses, in most cases they were custom made or made to a standard size and then altered. Alterations can be as simple as having added a bustle, or a standard hem alteration. However, alterations for each unique preloved dress vary. If you would like the specific measurements of a gown, please email us at hello@yourstrulybridal.co.nz

We have dresses starting from $500 and luxury designer wedding dresses ranging up to $5000

The listing price of each gown does not include alterations as this is an additional service. 

However, we have an expert team of in-house tailors who can take care of any alteration you may require. Of course, you are more than welcome to take your dress to your own preferred tailor. 

You can either purchase your dress in-store at our Auckland showroom or online. 

We accept EFTPOS, Visa, Mastercard, direct deposits or cash. We can also take credit card payments over the phone if required.

We kindly ask that you choose your items carefully as all sales are final. We are unable to return or exchange items due to incorrect fit or change of mind. If you would like the specific measurements of a dress prior to purchasing, please email us at hello@yourstrulybridal.co.nz

Since we have limited availability, if you do need to reschedule your appointment, please let us know as soon as possible.

If you wish to cancel your appointment, please let us know 7 days before your appointment, or your consultation fee will not be refunded. 

Due to the delicate nature of a wedding dresses, we don’t offer rental services. A wedding dress can only be worn a few times before it visibly looks as though it has been worn multiple times. Furthermore, due to the unique alterations required for each bride, we don’t offer rental service as we want to ensure all our brides dresses are fit to them. 

Due to space restrictions, we don’t hold dresses on site once they have sold. However, should you require to keep your dress on site, a storage fee of $40 per month will apply. 

For all orders placed within New Zealand, shipping is currently FREE on all orders over $500!

For orders placed less than $150, standard shipping is $7, rural is $10 or express shipping is $15.

It is an additional cost for International Shipping outside New Zealand.