Greeting Card- Congratulations
Celebrate the gift of giving with one of Papier's adorable cards.
Shipping
DELIVERY ON ORDERS
We offer free standard shipping within New Zealand on orders over $150 NZD.
For orders under $150 NZD, a $9 flat-rate shipping fee applies.
DELIVERY INFORMATION
Please allow 1–5 business days for delivery within New Zealand. Delivery times may vary depending on your location.
All New Zealand orders are shipped via New Zealand Post, and tracking information will be provided once your order has been dispatched.
INTERNATIONAL SHIPPING
We ship internationally.
International shipping rates and delivery times vary depending on the destination country. The available shipping options and costs will be calculated at checkout.
Please note that international customers are responsible for any customs duties, taxes or import fees that may apply to their order. These charges are determined by the destination country and are not included in the purchase price or shipping fee.
Returns and Exchanges
Please choose your items carefully, as we do not offer returns or exchanges.
Our gowns are sold in their current condition, and any signs of wear, imperfections or other condition details are reflected in the price.
If you would like any additional information about a gown, including further photos or details about its condition, please email us before purchasing and we’d be happy to help.
Choose options
Yes! You can try our gowns on at our Auckland showroom. 🤍
Book your appointment here to come in and find your perfect gown.
Yes! Most of our gowns can be altered down 1–2 sizes to help achieve the perfect fit. The amount a gown can be altered will depend on the style and construction of the dress.
Have a specific alteration in mind? Get in touch with us at hello@yourstrulybridal.co.nz and we’d be happy to chat through what’s possible for your gown.
Bridal sizing is very different from everyday clothing, and every designer uses their own individual size chart, so your usual dress size may not be the same size you wear in a bridal gown.
We recommend checking your measurements against our size chart to see where you fall and help determine which size may be the best fit for you.
Yes! Most gowns can be altered 1–2 sizes smaller, depending on the style and construction of the gown.
If you need a gown altered larger, this is sometimes possible, but it depends on how much seam allowance the gown has. Some gowns may have an additional 1–2cm available to let out, while others may not have enough fabric to make the gown larger.
If you're unsure about the fit of a particular gown, feel free to get in touch with us before purchasing and we can help you assess whether the gown may be suitable for alterations.
Our sample gowns are ex-showroom, trunk show or photoshoot pieces that have been used to showcase our gowns and allow brides to try them on.
They are available to purchase off the rack, meaning you can take your gown home on the day if you would like, without the wait of a made-to-order dress.
As they have been used for showroom fittings, trunk shows or photoshoots, some gowns may show minor signs of wear. Please get in contact with us if you would like to see a specific gowns condition, hello@yourstrulybridal.co.nz
No, our gowns are sold in the condition they come in. We do give each gown a spot clean where needed, however, we cannot guarantee that this will remove all marks or imperfections.
If you would like your gown professionally dry cleaned, we recommend having this done before your alterations begin.
If you would like to know more about the condition of a particular gown, please get in touch with us and we’re happy to provide more information.
Most gowns come with a wrist loop already attached. However, our gowns do not come with a bustle.
A bustle is added during the alterations process and is created specifically for you based on your height, the length of your gown and how you would like the train to sit.
There are also different types of bustles available, so you can discuss the best option for your gown with our alterations team.